By placing an order with AntonellaM, you confirm that you are in agreement with and bound by the terms and conditions below.

Definitions:

The Client: The company or individual requesting the services of AntonellaM

AntonellaM: Primary designer/site owner & employees or affiliates.

General

AntonellaM

Will carry out work only where an agreement is provided either by email, telephone, mail or fax. AntonellaM will carry out work only for clients who are 18 years of age or above. An ‘order’ is deemed to be a written or verbal contract between AntonellaM and the client, this includes telephone and email agreements.

Website Design

Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, AntonellaM cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

The website, graphics and photography remain the property of AntonellaM until all outstanding accounts are paid in full.

AntonellaM cannot take responsibility for any copyright infringements caused by materials submitted by the client. I reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any additions to the brief will be carried out at the discretion of AntonellaM and where no charge is made by AntonellaM for such additions AntonellaM accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

The client agrees to make available as soon as is reasonably possible to AntonellaM all materials required to complete the site to the agreed standard and within the set deadline.

AntonellaM will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

AntonellaM will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.

AntonellaM will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.

AntonellaM will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

A deposit of 50% is required with any project before any design work will be carried out.

Once a website has been designed and completed the final balance of payment is then due in accordance with my payment terms. There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary.

Website Hosting

I offer limited hosting services by buying server space from GoDaddy. They have great customer and technical support and service guarantee for an annual average of 99% network availability for their infrastructure.
Hosting Payment Policy & Billing Procedures

All accounts are set up on a pre-pay basis. We accept payments via online payment. All pricing is guaranteed for the term of pre-payment. AntonellaM has the right to change prices at any time. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies AntonellaM to request termination of services.

Payment of Accounts

A deposit is required from any new client before any work is carried out. It is the AntonellaM policy that any outstanding accounts for work carried out by AntonellaM or its affiliates are required to be paid in full, no later than 7 days from the date of the invoice unless by prior arrangement with AntonellaM.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or AntonellaM have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (ccj’s) being added to the clients credit rating.

Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

Passing of Rights

Once all amounts due to us from you are paid and cleared you are assigned the rights to use, as applicable, the products and services, including, the website which includes the text, graphics, animation, audio components, and digital components contained within the finished website, in accordance with these terms and conditions, the Project Agreement and any applicable agreement, terms or licence but no rights of ownership are conveyed unless specifically stated in the Project Contract.

No such rights as described in above will pass until all amounts due to us from you are paid. This means that we will have a lien over any service, products, data or information. If you have not paid the invoice in full within 2 months from the date of the invoice you agree that you will forfeit your rights.

The rights to photographs, graphics and any third party items such as source code, always remain the property of their respective owners.

Unless you have our specific written agreement in the Project Contract, all products, including themes, Content Management Systems, interfaces, navigational devices, menus, menu structures or arrangements, icons, help, all operational instructions, scripts, cgi applications, software, programming/source code, and all other components of any source or object computer code that comprises the Website, all literal and non-literal expressions of ideas that operate, cause, create, direct, manipulate, access, or otherwise affect the Content and design elements used or developed and all software, and our products and results of our services remain our property and we retain full ownership rights and all intellectual property rights. You specifically agree not do anything that may in any way infringe upon or undermine our rights, title, or interest in the Website or our products and services. This includes, but is not limited to, any sale, transfer or gift of the whole or of any part of any item, data or anything whatsoever that we own. You fully understand that we may reproduce, reuse, develop and use in any other way we choose, anything within our ownership

Complaints Procedure

Informal procedure

Anyone who experiences a problem with their web service provided by AntonellaM should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.

AntonellaM will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal complaints procedure

The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.

A formal complaint should be made in writing to AntonellaM, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.

An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.

Aftercare

Once your website has been made and you have made your final payment for the site, if you do require future services/maintenance from AntonellaM this is chargeable at an hourly rate (see price section in the website.

Information about me

AntonellaM is registered in England and Wales under company number a company registered in England and Wales whose registered address is Top Floor Flat, 69 The Drive, Hove, East Sussex, BN3 3PG and company number Number: 10207194

 Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you

Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at ciao@antonellam.co.uk